Question 1

What is FixMyCV ZA?

Accepted Answer

FixMyCV ZA is an AI-powered CV review and optimisation platform built specifically for South African job seekers. We analyse your CV for ATS (Applicant Tracking System) compatibility and provide actionable recommendations to help you land more interviews.

Question 2

What is an ATS and why does it matter?

Accepted Answer

An Applicant Tracking System (ATS) is software used by employers to filter and manage job applications. Most large South African companies use ATS to screen CVs before a human ever sees them. If your CV isn't ATS-friendly, it might be rejected automatically — even if you're qualified for the job.

Question 3

Do I need to create an account?

Accepted Answer

No account is required. You can upload your CV and receive analysis immediately. We process your CV in real-time without storing your personal information.

Question 4

How much does it cost?

Accepted Answer

We offer three options: Free Analysis (R0) gives you a basic ATS score and high-level recommendations. Full Report (R50) provides detailed section-by-section analysis with specific rewrite suggestions. CV Enhancement (R300) includes AI-powered rewrites of your entire CV with professional formatting.

Question 5

What payment methods do you accept?

Accepted Answer

We accept payments through PayFast, which supports all major South African payment methods including credit/debit cards, instant EFT, and SnapScan.

Question 6

Is there a subscription?

Accepted Answer

No subscriptions. All our services are once-off payments. Pay only for what you need, when you need it.

Question 7

Can I get a refund?

Accepted Answer

Due to the instant delivery nature of our digital service, we generally cannot offer refunds once a report has been generated. However, if you experience technical issues, please contact us at help@fixmycv.joburg and we'll work to resolve the problem.

Question 8

What file formats do you accept?

Accepted Answer

We accept PDF and Word documents (.pdf, .doc, .docx). For best results, we recommend uploading a PDF version of your CV.

Question 9

How long does the analysis take?

Accepted Answer

The free analysis typically completes within 30 seconds. Full reports and CV enhancements may take 1-2 minutes depending on the length and complexity of your CV.

Question 10

What does the CV Enhancement include?

Accepted Answer

Our CV Enhancement service uses AI to rewrite and optimise your entire CV. This includes improving your professional summary, strengthening work experience descriptions with quantified achievements, optimising for ATS keywords, and applying a professional template. You receive a polished, download-ready PDF.

Question 11

Can I edit my CV after enhancement?

Accepted Answer

Yes! After enhancement, you can use our built-in CV editor to make any final adjustments before downloading. This gives you full control over the final result.

Question 12

Is my CV data safe?

Accepted Answer

Yes. Your CV is processed securely using encrypted connections. We do not store your CV on our servers after processing is complete. Your personal information is never shared with third parties.

Question 13

Do you use my CV to train AI models?

Accepted Answer

No. Your CV data is used solely to generate your analysis or enhancement. We do not use customer CVs to train or improve our AI models.

Question 14

Who can see my CV?

Accepted Answer

Only you. Your CV is processed automatically by our AI systems. No human reviews your CV unless you specifically contact support with a technical issue and provide consent.

Question 15

Is this service designed for South African CVs?

Accepted Answer

Yes! FixMyCV ZA is built specifically for the South African job market. We understand local CV conventions, common ATS systems used by SA employers, and the specific requirements for applications in South Africa.

Question 16

Do you support CVs in Afrikaans or other languages?

Accepted Answer

Currently, our service is optimised for English-language CVs, which is the standard for most corporate applications in South Africa. We may add support for other languages in the future.

Question 17

Can I use this for government job applications?

Accepted Answer

While our analysis is helpful for any application, government positions often have specific CV formats and requirements (like the Z83 form). We recommend checking the specific requirements for government applications and using our tool to optimise the CV portion of your application.

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