Privacy Policy

Depending on how you use the service, we may process:

• the CV and career information you submit;
• information you enter or edit on the website;
• CV scores, recommendations, reports and improved documents;
• your email address and support correspondence;
• payment confirmation and transaction information; and
• limited technical and usage information required to operate, secure and understand the website.

Please avoid including identity numbers, banking details, medical information or other information that is unnecessary for your CV.

If your CV contains another person's information, such as a referee's contact details, you are responsible for ensuring that you are permitted to provide it.

We use personal information to:

• analyse, edit and improve your CV;
• provide reports, downloads and paid services;
• confirm payments;
• respond to questions and support requests;
• operate, secure and improve the website;
• understand website usage and performance; and
• comply with applicable legal, accounting and regulatory requirements.

Providing your information is voluntary. However, we may be unable to provide the requested service if you do not provide the information required to process your CV or purchase.

Automated technology may assist with analysing and improving CVs. The results are provided as guidance and should be checked before use. Fix My CV ZA does not make employment decisions or send your CV to employers.

We may use trusted service providers for website hosting, document processing, payments, email delivery, analytics and security. They may process personal information only as necessary to provide services to us or as otherwise permitted by law.

Some providers may process information outside South Africa. Where this occurs, we take reasonably appropriate steps to ensure that the information receives suitable protection in accordance with POPIA.

We do not sell or rent your CV or personal information.

We retain personal information only for as long as reasonably necessary to provide the service, support users, maintain required transaction records, resolve disputes and comply with the law.

When personal information is no longer required or authorised to be retained, it will be deleted, destroyed or de-identified in accordance with our retention practices.

We use reasonable technical and organisational safeguards to protect personal information against loss, misuse and unauthorised access or disclosure. However, no online service can guarantee absolute security.

We and our service providers may use cookies or similar technologies to operate the website, maintain temporary sessions, understand how the website is used and measure performance.

You can control cookies through your browser settings. Blocking certain cookies or technologies may affect how parts of the website function.

Under the Protection of Personal Information Act, 2013 (“POPIA”), you may request:

• confirmation of whether we hold personal information about you;
• access to personal information we hold about you;
• correction of inaccurate, incomplete or outdated information;
• deletion of information we are no longer authorised to retain; or
• restriction of or objection to certain processing where permitted by law.

To submit a request, email help@fixmycv.joburg. Please provide enough information to help us locate the relevant records. We may request reasonable proof of identity before processing your request.

Some information may need to be retained where required by law or for legitimate purposes such as transaction records, fraud prevention or dispute resolution.

The service is intended primarily for adults. Anyone under 18 should use the service only with the involvement and authorisation of a parent or legal guardian.

We may update this Privacy Policy when our services, legal obligations or information-handling practices change. The updated policy will be published on this page with a revised “Last updated” date.

For privacy questions, complaints or requests, contact help@fixmycv.joburg.

You may lodge a complaint with the Information Regulator (South Africa) at POPIAComplaints@inforegulator.org.za or visit https://inforegulator.org.za.